FAQ

All sales are final. Please know your size before ordering. Size references are located in the product description box. 

In the unlikely event that a product arrives damaged or is an incorrect item, we will only send replacements for damaged/missing product within 14 days of receipt of package.

Additional non-returnable items:
- Bikes, Gloves & Autographed Items 

For any and all bike related questions/concerns/issues please contact Fitbike Co directly. 

Customs/Import Fees: 

Items shipped outside of the United States may be subject to import duties, taxes and/or charges which are not included in the total cost of your order, nor will they be covered or reimbursed by us.

We are not responsible for any shipping deliveries that may be affected by customs, natural occurrences, transfers from USPS to the local carrier in your country or air and ground transportation strikes or delays once the package has exited the United States. 

Please check with your country’s customs office to determine what these additional costs will be prior to placing your order.